Pera ni Juan

Good news to Call Center peeps out there.
The Philippine BPO sector can raise revenues of up to $100 billion by 2020 by properly developing the talent pool and increasing the value chain of service.
If the country would continue to match its BPO personnel skills to industry demands, then it will have a lot of potential to get a bigger slice of the BPO market (expected growth at $1.5 trillion in the next 10 years)

The Philippines still rank 2nd in the global BPO industry (India at 1st). However, the Philippines has an edge on English language skills and their familiarity to Western culture, specifically to the United States.

By year-end, the local BPO industry, which has over 400,000 personnel, is poised to grow 23 percent by year-end with revenues between $7.2 billion to $7.5 billion.

The BPO industry is still a sunshine industry in the country with between 30-40 percent growth and by year-end we eye a conservative growth of 23 percent with revenues of about $7.2 billion to $7.5 billion.

The forecast of these analysts reflect that the BPO industry is really astounding in numbers and with the development of talent and infrastructures, the country will become a $100 billion industry by 2020.

This is a shout-out to BPO critics out there. BPO is still booming and it sounds like they are here to stay.